Returns Policy

We want you to love your order. If something is not right, we are here to help.

Return window

You have 28 days from the day your order arrives to request a return. To be eligible, items must be unworn, in their original condition, and returned in their original packaging with any tags attached.

Items that cannot be returned

For reasons of hygiene, pierced earrings cannot be returned unless they arrive faulty. Sale items and any personalised or made to order pieces are not eligible for return unless faulty.

How to start a return

Contact us through our contact page with your order number and we will send instructions on where to send your parcel. Items returned without requesting a return first cannot be accepted.

Return postage

Return postage is the responsibility of the customer unless the item is faulty or incorrect. We recommend a tracked service, as we cannot be responsible for parcels lost on their way back to us.

Refunds

Once we receive and inspect your return, we will let you know if your refund has been approved. Approved refunds are made to your original payment method within 14 days. Your bank or card provider may take a little longer to show the funds.

Faulty or incorrect items

If your order arrives damaged, faulty, or not what you ordered, contact us within 48 hours of delivery with a photo and we will put it right.

This policy does not affect your statutory rights.